FAQ.
Clear answers about services, process, pricing, and delivery.
Services & Delivery
Depends on the service. Full-Stack Web Builds, Shopify, Startup Brand Sprint, Campaign Landing Pages, and Performance Overhaul all deliver working live websites. SaaS Interface Design delivers Figma files.
Six: Full-Stack Web Builds, Shopify Store Design and Development, Startup Brand Sprint, Campaign Landing Pages, Website Performance Overhaul, and SaaS Interface Design.
Yes. We build bilingual websites and work in both languages throughout the project.
WordPress or a lightweight PHP CMS depending on content needs. Both allow you to update content without technical knowledge.
Design first. All design is approved before any development starts.
Pricing & Payment
Yes, EUR. Spanish IVA (21%) is not included in displayed prices and applies at invoice stage where applicable.
Yes. Use the package builder to combine a service with optional add-ons and configurable support hours.
Stripe Checkout. Visa, Mastercard, and American Express. We do not handle your card details directly.
Not currently. Full payment is required before work begins.
Yes. Use the contact form or email hello@onfiredesigners.com if your project does not fit a standard service scope.
Timeline & Process
From the date we receive your completed project brief. Not from payment date.
You need draft content. We cannot design layouts without knowing what goes in them. Final-quality copy produces significantly better results than placeholder text.
One per project. 5 business days from delivery to submit revision feedback.
If we anticipate a delay on our side, we notify you at least 2 business days before the original delivery date.
Refunds & Legal
Within 48 hours of payment if work has not started. Once we have received and reviewed your brief, refunds are not available.
We revise it at no cost within the included revision round.
onfiredesigners S.L., NIF B91234567, C. Juan Ramon Jimenez, 89, 11207 Algeciras, Cadiz, Spain.